Cleveland Zoological Society Membership

Cleveland Zoological Society
CZS Membership
Generated: April 25, 2024 07:44:28 EDT
Temporary Membership Card

Already a Zoo member, but you can’t access, or haven't yet received, your digital membership card? Don't wait in line at the Zoo! Just complete the form below, and we will instantly e-mail you a temporary membership card good for the next three weeks. Please be aware that if you have just placed your order, it may take up to 48 hours to request a temporary card.

You will need to show a Photo ID matching what is on your temporary membership card at the gate when you visit.

Please read the Frequently Asked Questions below if you need any help.

Frequently Asked Questions:
  • Q: What information do I need to put in the form above?
    A: You need to provide the e-mail address and zip code that we already have on-file for you, along with your last name. You need to have access to that e-mail address now as that's where we will send your temporary membership card.

  • Q: What if I didn't provide an e-mail address when I signed up, don't remember it, or it has changed?
    A: If you didn't give us an E-mail address when you joined, or that e-mail address has changed, you'll need to contact Membership Services at 216.635.3329 to update your information with us before you can get a new card. Without an e-mail addrees, you cannot use this temporary card system, and will need to bring a Photo ID to the Membership Booth at the Zoo's main Welcome Plaza in order to be looked up in our database before you enter the Zoo.

  • Q: What if there is more than one person or name on my membership?
    A: Each membership has one Primary member, generally the person who signed up for the membership. If your spouse, children or other persons are listed on your membership, and have a different last name or address, you will need to provide the Last Name and Zip Code for the primary member to create a temporary membership card. If you do not have this information available, contact Membership Services at 216.635.3329.

  • Q: What if my membership was a gift, or is part of a Corporate Membership?
    A: In most cases, we won't know your e-mail address if you didn't sign up for your membership yourself, or specifically give it to us later. But to use the temporary card stystem, we need an e-mail address on file. Give our Membership Office a call at 216.635.3329 and let us know your primary e-mail address. We'll update our records, and you'll be able to use our online systems immediately!

  • Q: What if I need to change my mailing address (including zip code) or name?
    A: If your membership information has changed, we'll be happy to update that for you. Just call at 216.635.3329, Monday through Friday, from 8:30 a.m. to 5:00 p.m.

  • Q: Is my temporary membership card valid at reciprocal zoos that honor my Cleveland Zoological Society membership?
    A: Membership card acceptance is at the discretion of the reciprocating zoo. We recommend showing your permanent card (with a photo ID) and encourage calling ahead to confirm their policies. If you cannot find your permanent membership card, please contact our office at 216.635.3329 or email info@clevelandzoosociety.org to have the information resent to you.